Q: What forms of payment do you accept?

A: We accept credit and debit cards online. Should you wish to pay by cheque, we will process your order as soon as the cheque has cleared. Please make cheques payable to UKheat.com Ltd.

Q: How long do I have to wait for delivery?

A: Because our products are sourced from different suppliers, delivery times will vary. We will, however, notify you when you place your order, of an expected delivery date.

Q: What if I change my mind and want to cancel my order?

A: Contact us as soon as possible. We aim to give good clear descriptions of all of our products, however, should you feel it neccessary to cancel an order, you may do so.

Q: What if I have already received my order?

A: If your goods have already been dispatched, you will be subject to any costs incurred by us to recover the order. We will then of course refund your credit/debit card.

Q: I have a problem with a product that I purchased from you, what do I do?

A: All products are covered by manufacturers warranties. If you require an engineer or have a warranty claim, then please contact the manufacturer. Contact details can be found here. For all other problems relating to your order, please contact us here.